For any product, you need to raise the request within 7 days of the product being delivered to you. Within these 7 days, you can thoroughly check the product, and if you do not like it, you can file a return or replacement request as you wish.

Once our system has processed the order that you have placed with us, your products are thoroughly inspected to ensure that they are in pristine condition. If they pass the final round of quality checks, we will pack and hand them over to our reliable logistic partner.

Our logistic partner will then deliver the products to you as soon as possible. In the event that our logistic partner is unable to reach you at the shipping address or at the time that you have specified, they will attempt to contact you to resolve the issue.

Please note that all products ordered by you (including if any free gifts bundled with the product that you have ordered) will be shipped to you at the shipping address provided by you when you placed your order, along with an invoice. Although we try to ship all products in your order together, this may not be feasible at all times.