At G3fashion.com, we intend to make your shopping experience as perfect as possible while picking and buying your favorite ethnic and western Indian outfits.
Despite our best efforts to keep our customers happy, there are times when that is possible and you might feel the need to return your product for any circumstances beyond your or our control.
We have listed everything below about our Cancellation and Return policy so that in case you do decide to cancel your order or seek refunds, you do not face a problem.
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Non-Ready to Ship products only.
For Website Order cancelation: email@example.com
For Video Shopping Order cancelation: firstname.lastname@example.org
Note: Once 24 hours have passed the cancelation option will not be available for non-ready-to-ship products.
Q: Why a "24 Hour" deadline for cancelation?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases.
Q: And what if I cancel after 24 hours of ordering?
A: Well, we have a provision for that too but do remember - orders canceled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
Q: Could there be a delay at G3fashion because of "unforeseen circumstances"?
A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to:
Q: But if I am unable to find an alternative product on your website/store?
A: In such cases, we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest sans any deductions. We also offer compensation by way of Store Credit or discount coupon depending upon the order value and delay in communication.
Q: Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?
A: No worries. Such situations are often encountered when customers forget to:
As a policy, we try and reach out to our esteemed customers via their registered e-mail addresses. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Store Credit against the cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well.
Remember, we try and keep our customers posted at every stage of their order with us and it helps to have your inputs at the right time.
Q: I received the order. But there's an issue. Can I return my ordered items?
A: Yes, you can. At G3Fashion.com, we don't believe in cheating customers, but we treat them as happy family members. We put our hard efforts to deliver your orders n the best possible condition but there's always a possibility that
Item(s) may get damaged during transit
There may be a manufacturing defect that didn't get noticed during the packing
A wrong item is shipped out to you by mistake.
Q: How soon should I get back to you?
A: Please reach out to us within 48 hours of receiving the order for reporting any complaints about the product received as damaged, found with a manufacturing defect, or any other issues.
Q: In what scenarios would you not accept any returns?
A: Kindly be informed that any product purchased from our ‘Sale’ Ranging from 20% - 50% Duration will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake.
We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
1. If the product is made to order.
2. If the Product is customized according to your sizes (Why we don’t accept it because its customized as per your sizes and not be suitable for selling again, Also measurement is done with your confirmation and sizes you have provided with our tailor master)
3. If a slight color variance is available (Like 19% to 20% variation) Each screen has a different resolution.
4. If a customer doesn't accept a parcel at the time of delivery.
5. If a product is not liked by customers
Please Note: After receiving if not liked by customers and want to exchange or return, they have to return it from their side. In this case, a re-pick service will not be provided.
Q: What are the steps of returning any item ordered from G3Fashion.com?
1. Informing G3+ Fashion: In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
2. A confirmation email from G3+ Fashion: You will receive an acknowledgment e-mail from us confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorization Reference.
Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.
3. Shipping Back the Items
When Shipping back the items:
4. Item Receipt and Inspection at G3+ Fashion Warehouse
As a policy, our teams shall examine the products on return and identify the defects/variations as indicated by you.
5. Proposed solutions post receipt of returned items
Post-inspection of the returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
Choosing an alternate Ethnic Treasure as a replacement of equal value
Store Credit to be used later for shopping on G3Fashion
Refund decided on a case to case basis
Q: What would be my options if there was an error by G3+ Fashion?
A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:
An Item Replacement
Issuance of a Store Credit
A Refund of order value
Q: What will be the value of Refund/Store Credit in case I opt for the same?
A: 100% of the value of the goods including Shipping Costs and Stitching charges (as applicable on case to case basis) will be ensured.
In any case, the refunds will not exceed the actual amount paid by you.
If needed to return in that case customers have to return the same from their side, after receiving we will adjust the return amount if required in special cases. In specific situations, customers have to cooperate.
Q: But I had to pay the courier service for shipping the item back!
A: If we end up making an error despite best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
Q: That’s great. But are there any reasons you might not provide me with all 3 options or no option?
A: G3+Fashion Customer Care representative will reach out to you with limited alternatives for the below cases:
1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side.
The refund will be processed in the form of a Store Credit redeemable during your next purchase with G3+ Fashion. In case you had opted for Free Stitching or a Free Shipping scheme while ordering the item under question, the Cost of Shipping and Stitching will be deducted from the refund amount.
2. If there was a Delay due to Natural Calamities or the Government’s Intervention
There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, Snowfall, Flood, Earthquake, tsunami, public holiday, etc. In such a case G3+ Fashion shall not refund, return or exchange any order on request.
3. In case you realize that you might have made an error while ordering or providing measurements, we would ask you to bear the additional charges of shipping and stitching, and in very rare cases cost of replacement of fabric, if any.
Q: How long does it usually take for Returned Items to reach back to the G3+ Fashion Warehouse?
A: International shipments usually take between 6 to 8 weeks in transit if made through the postal service. Any shipment returned within India takes 5-7 days to reach if sent through courier. The exact time taken in transit would depend on the nature of the product and your location.
A: The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.
A: Payments and Transfers are dependent on Banks and Local Laws. We're still attempting to estimate the time it might take to get your funds reimbursed under:
Mode Of Payment Refund
10 business days from the Date of Initiation
10 business days from the Date of Initiation
7-8 business days from the Date of Initiation
7-8 business days from the Date of Initiation
Q: Are there any reasons there could be a delay at the Bank/Credit Card company end?
A: 1) For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.
2) For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.
3) Please be apprised that Banks send an SMS to customers for a credit amount of more than INR 5000 only. If your refund is less than INR 5000, please check your bank or credit card account for confirmation of money received.
4) In case you used a Coupon Code or a Store Credit to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.
Q: What about charges levied by Banks, Credit Card companies, and Local Taxes?
A: Credit Card Fees:
Please note that Credit Card refunds involve an admin/credit card commission of 10% of the final order value (5% while accepting and 5% while refunding). This cost will be deducted from the value of the refund.
An alternate solution is a G3+ Fashion Store Credit, which nullifies the Credit Card Commission charge and therefore makes it possible for us to issue a Store Credit equivalent to the final accepted value of creditable funds.
For orders placed using Bank Transfers, refunds would be issued only as Store Credits.
International Transaction Fees:
Cross Border or, International Transaction Fees, if any, charged by the respective bank of your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges.
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.
Feeling dazed? Don't fret, you can reach out to our Customer Care Representatives for step-by-step clarity on all points above by:
G3+ K S TRADING
251/A Sutaria Town,
Near Jolly Complex
Ghod Dod Road
Surat - 395007
In case you have any issues or concerns, please reach out to us via Live Chat or visit the G3Fashion.com